If your newly received or recently shipped gaming PC isn’t powering on, don’t panic—this is a common issue with several possible causes. During shipping, components can become loose or slightly displaced. This guide will walk you through step-by-step troubleshooting to get your system powered up.

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Step 1: Initial Checks

✅ Check the Power Source

• Ensure the wall outlet or power strip is functional. Try plugging in a different device to test.

• Confirm the power switch on the power supply (located at the back of the PC) is set to “I” (on).

✅ Verify External Cables

• Ensure the power cable is fully inserted into both the PC and the wall outlet.

• If using a surge protector, try plugging the PC directly into the wall.

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Step 2: Inspect the Case Internals

Before opening the case, unplug your PC from the wall and discharge static electricity by touching a grounded metal object.

🔧 Check Internal Power Connections

• Open the side panel and check:

  • 24-pin ATX motherboard power connector is firmly attached.

  • 8-pin CPU power connector near the top of the motherboard is secure.

  • GPU power cables (if applicable) are plugged in fully.

🔧 Reseat Components

Sometimes components can loosen during transit:

• Gently reseat the RAM sticks by removing them and firmly reinserting them.

• Check the GPU: Make sure it’s fully seated in the PCIe slot and secured with screws.

• Inspect all connectors and cables for any signs of disconnection.

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Step 3: Perform Basic Power-On Test

🧪 Test the Power Supply (PSU)

• Unplug the power cable and hold the power button for 10 seconds to discharge.

• Reconnect and try turning on the PC again.

• Optional: Use the paperclip test to check if the PSU fan spins (only if you're comfortable doing so).

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Step 4: Examine the Motherboard and Power Indicators

🔍 Look for LED Indicators or Beep Codes

• Many motherboards have debug LEDs or beep codes that help identify issues.

• Check your motherboard manual for code references (e.g., DRAM, CPU, VGA).

⚡ Check for Signs of Power

• Do any fans spin or lights flash momentarily?

  • If yes, power may be partially working, and the issue could lie with a component like RAM or GPU.

  • If no, power delivery from the PSU or motherboard may be the issue.

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Step 5: Strip Down for a Minimal Boot

To isolate the issue:

1. Disconnect everything except:

   • Motherboard

   • CPU and cooler

   • One RAM stick

   • Power supply

2. Attempt to power on. If successful, add components back one by one to identify the culprit.

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Step 6: Still Not Working?

If your PC still won’t power on:

• Contact the system builder or support team.

• Document what troubleshooting steps you've taken.

• Avoid further disassembly if it could void your warranty.

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Final Tips

• Shipping shock is common; most issues stem from minor cable or seating displacements.

• Avoid forcing connectors—ensure everything fits snugly and aligns properly.

• If your system has RGB lighting, use them as visual indicators for power and activity.

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Need further assistance?
Reach out to our technical support with your PC’s serial number and a detailed description of the problem. We're here to help!